Refund Policy

Every Purchase Is a Move — Make It Count

Introduction

In Soccara, each purchase — whether it’s gear drops, pitch passes, or lineup upgrades — is a decision that shapes your path. This Refund Policy explains how we handle digital transactions and what to expect when making purchases through our site or connected platforms.

By accessing our content or making any purchase, you agree to the terms outlined here. Every item you unlock is part of your grind — choose wisely and play with purpose.

1. All Sales Are Final

• All in-game content — including virtual currency, visuals, boosts, or player packs — is non-refundable once delivered to your account.
• These items are considered consumed once unlocked and cannot be reversed or traded, even if unused.
• Always check your selections before confirming a payment. Accidental taps or unplanned purchases are not eligible for refunds.

2. Mistaken or Unauthorized Transactions

• If a purchase was made by someone else using your device or account, we may not be able to reverse the action — especially if the item was claimed or used.
• Keep your account secure and payment settings protected. You’re responsible for keeping your gear — and your credentials — locked down.
• For purchases made via Google Play, contact their support directly — all payment processing is handled by their system.

3. Platform Responsibility

All in-app purchases on Android are managed by the Google Play platform. This includes billing issues, refunds, and payment verifications.

We do not act as the game's official publisher or payment handler, and we cannot access or adjust transactions made through app stores.

4. Missing or Incomplete Purchases

• If an item wasn’t delivered correctly to your profile, you can submit a report using our in-game support feature or contact form.
• We’ll investigate and, once verified, do our best to deliver the item or offer a suitable replacement.
• Claims should be made within 7 days of purchase for accurate tracking.

5. Gameplay-Related Concerns

Not every win is guaranteed — that’s the nature of real competition. Dissatisfaction with match outcomes, unlock progression, or item performance does not qualify for a refund. Growth comes through challenge, not returns.

6. Subscription Access

• If future subscription options (e.g., premium access or pass tiers) are introduced, charges will renew automatically unless canceled in advance.
• We do not offer partial refunds for unused time after a subscription has started.

7. Fraud & Abuse

Attempts to exploit refund systems — including fake claims or chargebacks — violate our community values. Accounts tied to abuse may face restriction or permanent bans. We keep it fair for everyone.

8. Link to the Game on Play Market

Our website may provide links to download or access Soccara on Google Play. Please note that we are not the developer or publisher of the game and have no control over updates, features, or in-game content. All store-related refund requests must be directed to the respective platform.

9. Policy Updates

This policy may change as the platform evolves. All updates will appear on this page with a revised date. Continued use after changes implies acceptance of the current version.

10. Final Word

Every item you unlock is a step in your journey. Spend smart, level up with purpose, and respect the game. We’re here to support fair play and a rewarding experience — on and off the pitch.

Thanks for representing the street spirit. Play clean. Play bold. And make every move matter.